Wayfinding experience forshopping malls.

Main challenge

The biggest challenge was designing a large-scale wayfinding experience for oversized touchscreen kiosks, where user behavior differs from typical mobile and web applications. The interface had to remain intuitive across kiosk and web platforms while supporting English and Hebrew.

Specific goals

To create a simple bilingual navigation system that helps shopping center visitors quickly find stores, destinations through kiosks and web application.

Key metrics

Measured by how efficiently users found destinations and interacted with the system.